Returns

Last updated 3 November 2026

Changed your mind

You have 14 days from the day your order arrives to tell us you want to cancel. You then have a further 14 days to send the items back.

For hygiene reasons, this right doesn't apply to items that came sealed and have been unsealed after delivery. That includes toys, lubes and anything in a protective seal or shrink-wrap. This is set out in the Consumer Contracts Regulations 2013.

Items must come back unused and in their original sealed packaging. You pay the return postage unless the item is faulty or we sent the wrong thing. We'll refund the item price, and the standard delivery charge if you return the whole order, within 14 days of receiving it back.

Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, tell us within 30 days of delivery and we'll refund or replace it, whether or not it's been opened. A short video or a few photos showing the problem help us sort it quickly, and often mean you won't need to send it back. These rights come from the Consumer Rights Act 2015 and aren't affected by the hygiene exception.

After 30 days you can still ask for a repair or replacement under the same Act, and many brands add their own warranty. Email us either way and we'll help.

How to start a return

Email [email protected] with the email address you ordered with, the item and the reason. We'll reply with the return address and next steps. Please don't send anything back without contacting us first, as it may not reach the right place.