Strokers
Cock rings
Prostate massagers
Performance
Lube & care
His & hers
Gifts for himHow can we help?
61 quick answers on ordering, delivery, returns, privacy, choosing and caring for your kit. Still stuck? Email [email protected] and we aim to reply within one working day.
Ordering and payment
Do I need an account to order?
No. You check out as a guest on Stripe's secure checkout. Your email address is only used for your receipt and delivery updates.
How can I pay?
By debit or credit card (Visa, Mastercard or American Express), Google Pay or Link, on Stripe's secure checkout. We never see or store your card number.
Can I pay with Apple Pay, PayPal or Klarna?
Not at the moment. Checkout takes cards, Google Pay and Link.
What will my bank statement say?
FTL GOODS. Nothing on your statement says what you bought.
Do your prices include VAT?
Yes. Prices are in pounds sterling and include any VAT that applies. Delivery is shown in your basket before you pay.
When is my order confirmed?
As soon as your payment goes through, and Stripe emails your receipt. If an item turns out to be unavailable, we tell you and refund it in full.
Can I change or cancel my order?
Email [email protected] as soon as you can, with the email address you ordered with. If it has already been sent, you can still cancel within 14 days of delivery and send it back unopened.
How do I contact you?
Email [email protected] or use the contact form. We aim to reply within one working day. We don't have a phone line, so email is the quickest way.
Do you have a shop I can visit?
No. Fettle is a small UK online shop. Orders are packed and sent from a UK warehouse in a plain box.
How do you set your prices?
We check what other UK shops charge for the same product and aim to come in under the lowest price we find, as long as we still cover our costs.
Delivery and discretion
Will anyone know what's in the parcel?
No. Every order ships in a plain box or mailing bag with no logo, no branded tape and no product names on the outside.
Who is the parcel from?
The label shows the sender as Monta Fulfilment, the warehouse that packs our orders. Fettle isn't named anywhere on the parcel.
Is there an invoice or packing slip in the box?
No. There's no paperwork inside: no packing slip, no invoice and no prices.
How much is delivery?
£3.95, or free when your order comes to £40 or more. The delivery charge is shown in your basket before you pay.
Do you offer next-day delivery?
Not at the moment. Every order goes by standard UK delivery, and most arrive in 2 to 4 working days.
Which courier do you use?
Most orders go by Evri. Some addresses, such as PO boxes and parts of the Highlands and islands, go by Royal Mail instead.
Will I get tracking?
Yes. The courier sends tracking updates by email or text, and Stripe emails your receipt. Nothing else arrives unless you sign up for it.
Do you deliver outside the UK?
No. We deliver to UK addresses only, including PO boxes.
Can I send an order to someone else?
Yes. Enter their address at checkout. The receipt goes to your email, and there are no prices inside the parcel.
My parcel hasn't arrived. What should I do?
If it hasn't arrived after 6 working days, email [email protected] with the email address you ordered with and we'll chase it.
Returns and faults
Can I return something?
Yes. You can return unopened, sealed items within 14 days of delivery, and faulty items within 30 days.
Can I return a toy I've opened?
Not if it came sealed and the seal has been broken, unless it's faulty. That hygiene exception covers toys, lubes and anything in a protective seal, and is set out in the Consumer Contracts Regulations 2013.
How do I start a return?
Email [email protected] with the email address you ordered with, the item and the reason. We'll reply with the return address and next steps. Please don't send anything back before contacting us.
When will I get my refund?
Within 14 days of us receiving the item back. We refund the item price, plus the standard delivery charge if you return the whole order.
What if my item arrives faulty or damaged?
Tell us within 30 days of delivery and we'll refund or replace it, whether or not it's been opened. A short video or a few photos of the problem help us sort it quickly.
What if I was sent the wrong item?
Email us within 30 days of delivery and we'll put it right with a refund or replacement. You don't pay the return postage for our mistake.
My toy stopped working after 30 days. Can you help?
Yes. You can still ask for a repair or replacement under the Consumer Rights Act 2015, and many brands add their own warranty. Email us and we'll help.
Privacy and your data
What do you do with my details?
We use your name, address, email address, phone number if you give one, and what you ordered to take payment, deliver your order and handle returns. We never sell your information or share it for marketing.
Who sees my order details?
Our UK supplier, Net1on1 Wholesale, and Monta Fulfilment, the warehouse that packs and posts orders for them, plus the courier and Stripe. They use your details only to take payment and send your order.
Do you see my card details?
No. Payments are handled entirely by Stripe, and we never see or store your card number.
Do you use cookies?
We don't use advertising or tracking cookies. Your basket is saved in your own browser so it survives a refresh, and Stripe sets its own cookies on the checkout page to prevent fraud.
Do you track what I look at?
We count visits with Cloudflare Web Analytics, which uses no cookies and doesn't build a profile of you. We only see totals, and you can switch it off on our privacy page.
Will you send me marketing emails?
Only if you sign up for the newsletter: one email a month, and you can unsubscribe at any time. Otherwise you'll just get your receipt and the courier's tracking updates.
How long do you keep my details?
Order records are kept for six years to meet UK tax rules. Newsletter details are deleted when you unsubscribe, and contact messages after 12 months.
Can I ask you to delete my data?
Yes. You can ask to see, correct or delete the information we hold about you by emailing [email protected]. You can also complain to the Information Commissioner's Office at ico.org.uk.
Choosing a product
What's a good first sex toy for a man?
For most men, a simple manual stroker plus a bottle of water-based lube, at around £20 to £40 in total. With a partner, a stretchy silicone cock ring is an even cheaper start.
Your first sex toy: what men should buy first (and what to skip)
Can you help me choose?
Yes. The "Not sure? We'll pick" questions on our homepage suggest one or two products with the reason for each. You can also email us.
Manual or powered stroker: which should I start with?
Start with a manual, open-ended sleeve. It's easy to clean and cheap enough that you won't mind if the texture isn't for you.
Which prostate massager should a beginner buy?
Something slim and smooth with a flared base, under 3 cm wide. Use plenty of water-based lube and go slowly: it should never hurt.
How long can I wear a cock ring?
No longer than 20 minutes at a time. Take it off straight away if anything feels cold, numb or painful.
How to use a cock ring: sizing, safety and choosing your first one
What's a good toy for couples?
A vibrating cock ring is the easiest place to start: he wears it and you both feel the vibration. A stretchy ring with water-based lube is the cheapest way to try the idea.
Do penis pumps make you bigger?
Not permanently. The effect lasts while you're using it and for a short time after. If erection problems are new or ongoing, see a GP: there are licensed treatments, and nothing we sell is one.
Do penis pumps like Bathmate actually work? An honest answer
Why don't you sell realistic toys?
We leave out anything shaped like a body part or sold on being realistic. It isn't what most of our customers want, and it doesn't fit a calm shop.
What's a good sex toy gift for him?
A good manual stroker or a stretchy cock ring with a bottle of water-based lube is the safest bet, at £20 to £40. Our kits put the basics in one plain box.
Can I suggest a product for you to stock?
Yes, please do. Email [email protected] with the product you'd like to see.
Materials, lube and care
Which lube should I use with toys?
Water-based lube. It works with every toy material and with condoms.
Can I use silicone lube with silicone toys?
It's best not to: silicone lube can damage silicone toys. Use water-based lube with anything made of silicone.
Is lube safe with condoms?
Water-based and silicone-based lubes are safe with latex condoms. Oil-based lubes, including massage oil, are not.
How do I clean a sex toy?
Wash it with warm water and toy cleaner or mild, unscented soap after every use, then let it dry fully before you store it. Silicone toys with no motor can be boiled for a few minutes.
Do I really need toy cleaner?
Mild soap and warm water work for most toys. Toy cleaner is quicker and gentler on soft materials.
How do I stop a stroker going sticky?
Rinse it, let it air-dry fully before putting it away, and use a dusting of renewal powder. That keeps TPE sleeves from going tacky.
How long does a stroker last?
Looked after properly, a good one lasts a year or more. Replace it if the material tears, stays sticky or won't come clean.
How long does lube last?
Most bottles are best used within a year of opening. Keep the cap on and keep it out of direct sunlight.
Are your toys waterproof?
It depends on the toy. Where the maker says, it's listed under Specification on the product page. If a toy isn't listed as waterproof, keep it out of water and wipe it clean with a damp cloth.
Sizes
What size cock ring do I need?
A stretchy ring fits most men. If you want a precise fit, an adjustable ring takes the guesswork out.
How do I measure for a cock ring?
Wrap a piece of string around the base, measure it and divide by 3.14. That's the inner diameter a fixed-size ring needs. Stretchy rings list a smaller size because they stretch.
Which Bathmate size should I buy?
Measure your erect length from the pelvic bone to the tip. Under 12.5 cm, choose a 5. From 12.5 to 17.5 cm, a 7. From 17.5 to 23 cm, a 9.
What size should my first prostate massager be?
Slim. Under 3 cm wide is a comfortable start, and you can size up later if you want to.
Where can I find a product's measurements?
Under Specification on its product page, wherever the maker gives them. Each category page also has a side-by-side table so you can compare sizes at a glance.
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Still stuck?
Email [email protected], with the email address you ordered with if it's about an order. We aim to reply within one working day.